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Compliments & Complaints

The Office of Cumbria Police & Crime Commissioner (OCPCC) takes all complaints seriously.  A complaint can be made by anyone who feels they have been treated unfairly either by;

  • Chief Police Officers (for example the Chief Constable)
  • Police officers
  • Police & Crime Commissioner
  • Police staff or Office of the Police & Crime Commissioner staff
  • the service provided
  • a decision or policy

The OCPCC is responsible for investigating complaints about the Chief Constable, the Police & Crime Commissioner, the Office of Cumbria Police & Crime Commissioner’s own staff and Independent Custody Visitors.  By law the OPCC is not allowed to investigate complaints about police officers under the rank of Chief Constable, or members of police staff working for the Chief Constable.

Complaints Policy

This policy will explain how to make complaints and what help is available to enable you to make a complaint. We will explain the Office the Police and Crime Commissioner’s role with regard to complaints and what to do if you are not happy with how your complaint was handled.

How to complain about the Police & Crime Commissioner?

As a representative of the local community, the Commissioner signs up to a Code of Conduct.  The responsibility for considering complaints that the Commissioner may have breached their Code of Conduct sits with the Police & Crime Panel.  This panel is made up of representatives from district councils and the county council, including two independent members.  If you want to complain about the conduct of the Police & Crime Commissioner you must submit your complaint in writing to:

The Monitoring Officer
Cumbria County Council
The Courts
Carlilsle
CA3 8LZ

Following the initial assessment by the monitoring officer of a complaint it will then, if appropriate, be forwarded to the Police & Crime Panel.  A quarterly report is provided to the panel meetings detailing complaints which have been received and how they have been dealt with.  To view complaints regarding the Commissioner which the panel have considered click here.
If you wish to find out more information you can view the Police& Crime Panel website http://cumbriapcp.org.uk.

How to complain about a member of staff of Cumbria Office of the Police & Crime Commissioner (OPCC)?

While the OPCC’s staff are not representatives of the community, they are still expected to maintain the highest standards of conduct.  Please click here to view the complaints policy.

How to complain about the Chief Constable?

The Commissioner is responsible for investigating complaints against the Chief Constable.    All complaints must be made in writing to the following address:

Office of the Police & Crime Commissioner
Carleton Hall
Penrith
Cumbria CA10 2AU
or by e-mail to commissioner@cumbria-pcc.gov.uk

How to complain about the Deputy Chief Constable or Assistant Chief Constables?

The Chief Constable is responsible for investigating complaints against the Deputy Chief Constable and Assistant Chief Constable.  All complaints must be made either in writing to the following address:

Professional Standards Department
Cumbria Constabulary
Carleton Hall
Penrith
Cumbria CA10 2AU
Telephone: 101 (Police non-emergency number)
or by Email to: PSDAdmin@cumbria.police.uk

How to complain about a Police Officer, Special Constable, PCSO and/or Constabulary Staff?

The Police Complaints system is overseen by the Independent Police Complaints Commission (IPCC) and governed by the Police Reform Act 2002.  You can visit the IPCC website  for further information.  Alternatively you can contact them as follows:

Independent Police Complaints Commission
PO Box 473
Sale
M33 0BW
(Telephone:  0300 020 0096 (press 2 at prompt)

If you wish to make a complaint about the conduct or behaviour of a police officer, a police community support officer, a member of police staff or a special constable, then you can do so either by writing to the address below, telephoning or e-mailing them.

Professional Standards Department
Cumbria Constabulary
Carleton Hall
Penrith
Cumbria CA10 2AU
Telephone: 101 (Police non-emergency number)
or by Email: PSDAdmin@cumbria.police.uk

Alternatively you can make your complaint to the IPCC.  They will consider the issues that you raise and depending on the nature of the issues they may investigate the matter or direct the complaint to the relevant force for them to deal with.  Further information regarding how to make a complaint to the IPCC can be found here

How to complain about an Independent Custody Visitor?

The Commissioner operates an Independent Custody Visiting Scheme which is delivered by volunteers.  Independent Custody Visitors make random, unannounced visits to police stations to check on the welfare of detainees in police custody. On appointment they agree to abide by a Code of Conduct and they have a separate complaints policy.

If you want to make a complaint about an Independent Custody Visitor, please do so by contacting:
The Independent Custody Visiting Scheme Administrator
Office of the Police & Crime Commissioner
Carleton Hall
Penrith
Cumbria CA10 2AU
Telephone: 01768 217734 or by e-mail to commissioner@cumbria-pcc.gov.uk  .

You can view the Police & Crime Commissioners Complaints Policy by clicking here.

In this policy we will explain how to make complaints and what help is available to enable you to make a complaint. We will explain the Office of Cumbria Police & Crime Commissioner’s role with regard to complaints and what to do if you are not happy with how your complaint was handled.

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